Customer IS NOT king.

I don't get what's with the people nowadays. They don't turn up for work just because they don't feel like it. Or they quit as and when they like. No contracts, no nothing, but where's the sense of responsibility? Puzzles me really.

Anyway, my experience in retail has taught me quite a bit.

Let's see. It has taught me to speak with tact. It has taught me to be plastic and it has taught me patience.

Picture this.

Customer walks into the store picks up a skirt, looks at me and loudly exclaims,
"Is this a skirt??"
And i have to try match her enthusiasm and loudly exclaim,
"YUP IT IS!"
And then proceed to shine her the million dollar smile so i can coax her into the fitting room. Then when she is in the fitting room, i'll be muttering to myself what a dumb ass she is.

Or on days like this.

Mother and daughter walks into the store.
Me: "These come in many other colors, not all are displayed"
Daughter: "Oh okay thanks"
Colleague: (Didn't hear what i said) "We've got other colors for these"
Daughter: "Really! ok thanks!"
After browsing for a while they turned to us.
Daughter: "Are these the only colors you have?"
Both me and colleague: *smiles* "Nope, there's still alot inside"
Mother: "OH, you mean you are left with these three colours?"

Can someone feel my pain?

Dumb customers i can tolerate. Rude ones, i absolutely hate.

Customer walks in.
Me: "Hello"
Customer: ignores.

( I would consider a smile, a look or even a slight nod to be acknowledgement. But hell no, these rude customers don't bloody even look up or respond)

Me: "If you like something, you can give it a try"
Customer: ignores again

HELLO. I have a choice whether to greet you or not. And i chose to because i am working and it is part of my job to do so. And you bloody customers should have the basic courtesy to acknowledge that.

I usually attempt for the third time. And if i get ignored again. That's it.

I think i've mastered the skill pretty well now. I can look at a stubborn customer, force out an almost genuine smile, patiently explaining to her for the zillionth time, cursing and swearing in my heart and under my breath saying fuck you.

All at the same time!

BREATHED @ 2:39 AM

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